“Thank you for this summary report and thanks for doing this whole project the right way. Congrats on its completion today.
You guys really do make my life so much easier. Whenever we deal with retrofit projects (not very often), I know I can count on you guys! In the past I’ve dealt with others and have had sleepless nights from angry customers not satisfied with installs.
Reports like the one attached really set MIT apart and show your professionalism…. and shows you care!
Thank you for making me and Zone Defense look good.”
Dan Camm VP US Sales Zone Defense
“We have learned more from Mobile Installation Technologies about our logistics in the last 15 hours than we have the last 6 weeks.”
Rebecca Clough Program Director, NY DDC (Department of Design & Construction) World Trade Center Recovery Effort
“Within the first two hours Mobile Installation Technologies came up with a simple solution to our trailer connect issue, and in the process saved us $45,000 in cabling and connector costs!”
Yorum Shalmon Director of Product Management PowerLOC Technologies
“Install 8,300 plus MDT’s (Mobile Data Terminals) into a mobile Telco service fleet in two months. Impossible you say? Not hardly considering it’s the same company that was told it was impossible to install 32,000 plus vehicles for SBC in 9 months. And they pulled that off like a champ.”
PacBell Telephone (Now SBC)
Commendation for Service Performed in the Pacific Region.
“I would like to personally thank you and your excellent team of professional installers for a successful pre-deployment effort in the 4th quarter of 2000. Our stellar success would not have been achieved without your input and dedication to delivering a quality product into our fleet of installation and maintenance vehicles.”
“When we first met in October to plan this massive installation, we all understood that this would not be an easy undertaking. Both our teams were apprehensive as to whether we could overcome the challenge presented to us, but were determined to find a solution. We had 8,300 vehicles of different makes and models scattered among 168 different Field Operation Centers in California and Nevada to be installed during nighttime hours only, and we had sixty working days to do it with only two weeks to prepare. On top of all this, we had a negative perception to overcome in the field due to a similar vendor not performing to standards at the time. Both our teams knew we had one shot to get this right.”
“Your installation teams tackled these challenges with the same professional courtesy that we demand from our own technician’s, and their ability to adapt was incredible. One recurring comment I heard from our field managers was that they appreciated the time your teams took to pre-inspect the vehicle before beginning your work, and then doing a post-inspection that all was still operational upon completion. Another was your team’s ability to manage our fleet key inventory by placing them into individual manila envelopes on the vehicle windshield, and then returning them to the field managers upon completion. As you are aware, these were the two biggest items of apprehension from the field, and your attention to detail overcame these issues. I also received many complements regarding the professional appearance of the installers and the cleanliness of the work they performed.”
“I can personally say that as a core support team person who fought in the trenches daily next to many of your team’s that I was truly impressed as well. Even when we were working 24 hours a day in some instances and in the cold and the rain, the sense of camaraderie and esprit de corps was never dampened. Your teams knew what their goal was, and nothing was going to stop them from achieving it. I also appreciate the fact that both of you gentlemen joined us in the field to do onsite quality reviews and coaching. I smile when I think back to when we thought 30 vehicles a night was a lofty goal, and then watched as your installers regularly topped this target by doing 45 per night without compromising quality.”
“As we move forward into 2001 with the full deployment of our project, I eagerly await the opportunity to again work in the field with you and your teams, and expect that our future will be as successful as our past.”
Ken Fridley Pacific Deployment Coordinator Technician Of the Future Pacific Bell